Refunds & Exchanges

CONDITIONS OF RETURN

Full-priced items purchased through our Hillson Apparel website can be returned within 30-days of receipt* for an exchange, gift card or refund (excludes postage) if they meet the following:

- The items were purchased from hillsonapparel.com website or via a    market.

- The item has not been worn or washed and is still in its original condition

- The item is not damaged 

- The item is not a gift card

Items purchased on sale, promotion or special offer (items over 15% discounted) through our Hillson Apparel website can be returned within 20-days of receipt* for a post-paid exchange or gift card if they meet the following:

- The items were purchased from hillsonapparel.com website or via a market.

- The item has not been worn or washed and is still in its original condition

- The item is not damaged 

- The item is not a gift card

Any items that don’t comply with the conditions stated above will not be accepted and will be returned to sender (RTS).

*Any returns for a change of mind outside of the 20-day period will not be accepted for a return unless deemed faulty, in compliance with ‘Change of Mind Return’ ACCC Consumer Rights.

Postage costs for returning items for a refund, exchange or gift card will be the responsibility of the customer (unless the item is deemed faulty by our team). We will always suggest using a tracked postal service so you will be able to track your return parcel and in the unlikely event that your return is lost in transit, we will be able to investigate with your courier of choice.

 Please note, shipping costs are non-refundable.